Southwest logs fewest passenger complaints - The Business Review (Albany):

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Southwest (NYSE: LUV) had 0.13 complaints filed with the USDOf forevery 100,000 passengers in May, ranking it the best in that Dallas-based Southwest is the largest carrier at . , base in had the worst rate for May, with 1.85 complaints per 100,000p passengers. Delta is the third largest carrier at AlbanuInternational Airport. ways Group Inc. LCC), based in Tempe, ranked 18th, with 1.34 gripes per 100,00o passengers. US Airways is the second largest carrier at theAlbangy airport. US Airways fared better in May rankingws for baggage handlingand on-time performance, ranking eightbh and 12th, respectively. US Air mishandled 2.91 bags for everu 1,000 passengers.
Southwest was ninth in that with 3.30; and was with 4.32. had the best baggag score (1.60), while had the worst (7.44), according to Southwest ranked fifth in Mayfor on-time performance, with 84 percent of its flighta on time. US Airways had 79 percent of its flights on timein May, just aheae of American Airlines (78 percent), Delts and (77 percent each). had the best on-time with 90 percent. Overall, the top 19 U.S. airlinesa improved their on-time rates slightly in May. The carriersd had an overall on-time arrival rate of 80.5 percenr in May, compared with 79 percent a year earlierand 79.1 percent in April. Cancellations among the carriers declinerdto 0.
9 percent of their schedules domestic flights, from 1 percent in May 2008 and 1.5 percent in April 2009.